Frequently Asked Questions

Where are production and administration in Germany?

Our firm is located in the industrial area of Renchen, a small village in Baden-Württemberg, conveniently located between Baden-Baden and Offenburg near the A5. Our ultra-modern plant and warehouses together with our state-of-the-art machinery enable us to be extremely flexible und quick in fulfilling your order.

How do we produce?

With Gioconda you can select from a wide variety of our in stock garment bags, garment covers and tote bags for your company logo or, we can custom produce an item according to your specifications in a few days from our factory in Germany: Many of our carry bags, tote bags, garment bags and special order bags are produced by us in house. By that we mean: We cut, sew, prepare artwork and screen print in house and have access to our expert staff. You are not bound to a minimum quantity or certain materials. We develop and produce our bags and covers ourselves and are therefore able to answer all your detailed questions. We handle all logistic services (storage, delivery and distribution) and ship your finished products to anywhere in the world. Some products are produced outside of Germany for cost reasons, however, our production facilities there operate according to our specifications and standards. You can be guaranteed that we will handle your order quickly and efficiently and, at the same time, offer competitve pricing.

How long is delivery time?

Our lead times usually depend on your needs. Orders that are received by us before 14:00 can be sent out the following business day provided your request is for an in stock item. Special deliveries- / courier deliveries- / deliveries by appointment are also possible but with an additional cost. For special orders, the delivery time would also depend on your requirements. Generally, however, custom orders can be completed in a few days.

What do custom orders cost?

Because our firm is set up to handle special requests, we can produce most custom items at a very competitive price.

What's needed for the imprint?

We require camera ready artwork from you, for example, your logo in a vector file in eps or pdf format per email. In case you don't have a fitting data file, we can also vectorize an existing image for cash. The better your artwork is, the lower your costs will be. Another tip, ask your printer or your ad agency for assistance as they generally have your camera ready artwork on hand. Set up charges are only calculated once. We keep your artwork on file so that for future orders, you only pay the actual cost of printing.

Our standard printing process is screen printing as this is the best choice in 99% of all cases. Other printing methods are available on request such as transfer printing, embroidery or sewn on labels. 

Is there a minimum quantity?

For our in stock articles, the term ‘minimum quantity’ does not exist! 
When an order is produced in our factory in Germany, we can supply small and even individual items. However, should you have a special color or material request that we don’t have in stock, and we have to order in material, we may require a minimum. Additionally, some orders, for technical or economical reasons, also require a minimum order cost.

Minimum Order Costs
In Stock: € 50 + VAT
Production in Germany: € 100 + VAT
Production Overseas: on request
Should your order not reach the above listed minimums, you could either order another item or increase your order. Otherwise, the minimum order costs would apply.

What is important in large quantities?

With larger orders, you need to anticipate a longer turn-around time, especially if a custom color or material is used.

Are all products washable?

Many of our products, even printed products, are machine washable with liquid detergent on the "wool cycle" without the spin cycle. Please ask when placing your order.